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Problem

When starting Horus or Hapi, it gets stuck on the "Loading config" step.

Solution

The actual configuration might be corrupted or not compatible with the firmware if you did a firmware upgrade.
The configuration needs to be reset to factory.

Panel
  1. Shutdown your Horus / Hapi by pressing and holding the triangle power button.
  2. Press the power button while also pressing and holding the small triangle

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  1. button to start in Maintenance Mode.
    Image Added

  2. Once the maintenance mode is ready, please update your

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  1. device with this special firmware :

http://betadownload.merging.com/Horus/Helpers/ResetConfigToFactory.Hapi

The update will be very fast.

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  1. For Horus
    For Hapi
  2. Once done, reboot your device.


If you still can't start your Horus/Hapi, please contact support@merging.com