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- Make sure Windows User Account Control is set to the lowest value (Never Notifiy)
Go in Windows Control Panel > User accounts > Select your user account > click on Change User Account Control settings and set it to "Never Notify"
You must reboot for this change to apply - Make sure you are using the ASIO driver matching with your Windows version.
The ASIO driver is not compatible with Windows XP, Vista or Windows 8/10 32 bits
Windows 7 32 bits : ASIO driver 9.x 32bits
Windows 7 64 bits : ASIO driver 9.x and following
Windows 8 64 bits : ASIO driver 10.x and followingNot supported
Windows 10 64 bits : ASIO driver 11.x and following
The driver version can be found on the right top corner of RAVENNA ASIO Panel - Make sure you have selected a network adapter with a valid IP adress (if the IP adress displayed is 0.0.0.0, it is not possible to bind to it)
- Make sure you have selected a 1GB ethernet adapter
- Update your network adapter driver
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- In RAVENNA ASIO Panel, please set the buffer size to a recommended value, depending of your sampling rate: RAVENNA ASIO Buffer sizes
- Make sure the Latency set in your RAVENNA device is set accordingly to the one in the ASIO Panel (64 or 48 Samples).
- Performance issue : disconnect all your IO in ANEMAN / Easy Connect, set RAVENNA ASIO Panel to use 8 in and 8 out, and set the sampling rate to 44.1.
Connect the headphone ; if you don't have anymore clicks, set more I/O in the ASIO Panel and connect more IO in ANEMAN / Easy Connect.
Usually, slow or dual core CPU are rather subject to this kind of issue - Performance issue : make sure you don't use power management features in Windows.
Go in Windows Control Panel > Power Options and select "High Performance" power plan. - In RAVENNA ASIO Panel, make sure you dont' have a "Network Throttling" error message.
Windows can automatically reduce the network bandwidth on some specific process.
The RAVENNA ASIO installer turns off this option automatically, but if for any reason this option has been turned on, you may disable Network Throttling on your system, by downloading, unzip and launch this patch : DisableNetworkThrottling.zip
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“ASIO clock missing; is there a properly configured Horus/Hapi on the system”
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- Set your DAW sampling rate as the RAVENNA network one, or set the RAVENNA network sample rate as the DAW one.
- In ANEMAN, you can create a Sample Rate zone, so all devices in this zone will follow the sampling rate.
- If you have several devices on the same RAVENNA network, make sure the PTP Master is set to the same sampling rate as the ASIO driver.
You may alternatively set the device ASIO Clock (Setup > System) to Off on the Master PTP device and On on the device connected to ASIO.
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“ASIO Clock error : latency of the master Horus/Hapi/Anubis and ASIO
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driver must be set accordingly"
The latency of the ASIO driver and the Horus/Hapi/Anubis do not match.
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Depending on your requirements and setup :
- If you are running ASIO driver V12 or above, make sure your Horus or Hapi device is running firmware 3.9.4 (or above)
If your Horus or Hapi device is running a version prior to V3.9.4, please use ASIO driver V11. - Change the Latency setting in the ASIO Panel : 64(32/16) or 48(AES67AES67 (48/12/6)
- Or change the Latency setting in Horus/Hapi Setup > System page.
Or in Settings > General > Latency in Anubis devices.
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“no ASIO Host connected”
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- At least 1 Merging RAVENNA device must be present in your setup.
- In the Merging RAVENNA device, make For Horus or Hapi devices:
make sure that in Setup > System :
ASIO Clock is set to Auto or On.
Latency is set to 64 smpl (recommended), 32 or 16 smpl (RAVENNA) or 48 (AES67 - driver version must be 11 or above)
For Anubis devices:
make sure that in Settings > General > Latency is set to 64 smpl, 32 or 16 smpl (RAVENNA) or 48, 12 or 6. - If your Merging device is running firmware 3.9.4 (or above), make sure you are running ASIO driver V12 (or above)
- Make sure that your DAW and Merging RAVENNA devices sampling rates matches.
- In RAVENNA ASIO panel, check that the Sample rate value is correct according to your settings, and that the State is green/running.
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