When plugged on your computer, the dongle LED should turn green.
If not please do the following :
- Plug it on another USB port.
- Plug it into another computer (with Pyramix, Ovation or VCube installed).
If it works on another computer, then the Windows driver might be missing or corrupted.
See here how to uninstall the dongle driver - make sure you remove the dongle before uninstalling its driver !
Note : the link to download the SSDcleanup tool has changed, please download from this page.link : https://www.neuroexplorer.com/downloads/ssdcleanup.zip
The Cleanup tool will uninstall all programs using the safenet dongle, you will have to reinstall your Merging software.
Restart your computer and go in the Windows Device Manager.
Locate the Safenet Sentinel, and right click on it to access its Properties.
If its status is "The device is working properly", the driver is installed properly, go in MT Security panel to verify your authorization keys.
Otherwise, go in the Driver tab and select Update Driver > Browse my computer for drivers, and enter the following path :
32 bits OS :C:/Program Files/Common Files/SafeNet Sentinel > Sentinel System Driver
64 bits OS :C:/Program Files (x86)/Common Files/SafeNet Sentinel > Sentinel System Driver
Then click on Next to install the driver. Once the driver is installed, go in MT Security panel to verify your authorization keys. - If it also do not work on another computer, the dongle might be defective.
Contact your local Merging dealer.
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