USR/ D-USR "Upgrade and Support Renewals"
As Merging Technologies continues to integrate into the Sennheiser Group, we have been adopting the group’s licensing technology.
Anubis Missions and Plugins, Pyramix 15 and Ovation 11 as well as MassCore licenses have been using this technology already via MLM (Merging License Manager). This was designed to be transparent to customers.
Pyramix 16 and Ovation 12 releases will be the time to change how customers upgrade their Pyramix and Ovation to the latest versions, and access support.
NEW: USR & D-USR
From the release of the Pyramix 16 and Ovation 12, our traditional ASM (Annual Software Maintenance) model as well as any upgrade products will be replaced by:
USR (Upgrade and Support Renewal)
For customers one major version behind.
D-USR (Double Upgrade and Support Renewal)
For customers two major versions behind.
Both products give customers access to the latest release of their Pyramix or Ovation pack and reinstate their support eligibility until the next major version is released.
Pyramix or Ovation versions older than two major versions behind, will not be eligible to purchase USR or D-USR.
EXISTING ASM CUSTOMERS
On the release of Pyramix 16 and Ovation 12, customers with a valid ASM will receive a free USR for their software pack as well as MassCore (if relevant).
TECHNICAL SUPPORT
From the release of Pyramix 16 and Ovation 12, technical support will be open to anyone running the most current version at the time.
We will continue to support customers running one version down from current, but those will need to purchase an USR to renew their access to technical support.
Operating systems are evolving fast and therefore we are no longer able to support versions older than one version down from current.
NEW CUSTOMERS
When purchasing a new license of Pyramix 16 or Ovation 12, customers will no longer receive an ASM as had been the case with Pyramix 15 and Ovation 11. They will:
Get access to technical support as long as they stay current.
Will be entitled to a free USR if a new major version is released within 60 days of their purchase.
USING AN USR/ D-USR
When purchasing an USR or D-USR, customers will automatically receive their new keys by email along with further instructions.
USB DONGLES RETIREMENT
The group’s licensing technology unfortunately will not allow us to offer licenses running on USB dongles from the release of Pyramix 16 and Ovation 12.
Pyramix 16 and Ovation 12 licenses will however support offline activation and deactivation for customers who prefer to keep their machines offline and/or need to transfer licenses between machines from time to time.
Owners of a dongle based Pyramix or Ovation license and under a valid ASM will receive a free USR allowing them to upgrade to Pyramix 16 with a dongle less license.
MASSCORE
MassCore customers with a valid ASM are taken care the same as Native users. See EXISTING ASM CUSTOMERS. They will also receive a MassCore USR in addition to the USR relevant for their Pyramix software.
MassCore Customers without a valid ASM wishing to upgrade, will need to purchase a MassCore USR (or D-USR), as well as the USR (or D-USR) relevant for their Pyramix or Ovation pack.
ACTIVATING PYRAMIX 16/ OVATION 12 LICENSES
As explained earlier, new owners of Pyramix 15 are already using the new licensing technology.
For those moving from our older technology, please read this:
https://merging.atlassian.net/wiki/spaces/PUBLICDOC/pages/855572481
NEW ARTICLE NUMBERS
This new model significantly simplifies our catalog.
24 current ASM and UPG products will be discontinued and replaced by 14 new USR and D-USR products, on the releases of Pyramix 16 and Ovation 12.
Note: until the release of Pyramix 16 and Ovation 12, existing ASM and Upgrades can still be ordered as normal.
AVAILABILITY
USR and D-USR will become available with the release of Pyramix 16 and Ovation 12 currently scheduled between Q1 and Q2/2026.
EXAMPLES
Pyramix 15 Owners - Valid ASM
On the release of Pyramix 16, owners of a Pyramix 15 license with a valid ASM will be entitled to a free upgrade to Pyramix 16. The pack delivered will be matching their current pack:
15 ELEMENTS → 16 ELEMENTS
15 PRO → 16 PRO
15 PREMIUM → 16 PREMIUM
MassCore customers will of course also be entitled to a free MassCore upgrade.
Pyramix 15 Owners - Expired ASM
On the release of Pyramix 16, owners of a Pyramix 15 license with an expired ASM can upgrade to Pyramix 16 within their existing pack, by purchasing an USR (Upgrade and Support Renewal).
Owners of Pyramix 15 with an expired ASM can continue running Pyramix 15, but will need to purchase an USR if they wish to continue access technical support.
MassCore customers must purchase an additional MassCore USR in order to upgrade. (1x USR for the relevant Pyramix Pack, and 1x USR for MassCore = 2 different USR)
Pyramix 14/ 14.1 Owners - Expired ASM
On the release of Pyramix 16, owners of a Pyramix 14/ 14.1 license with an expired ASM can upgrade to Pyramix 16 within their existing pack, by purchasing a D-USR (Double Upgrade and Support Renewal).
Owners of Pyramix 14/ 14.1 with an expired ASM can continue running Pyramix 14/ 14.1, but we won’t be able to support those versions anymore.
MassCore customers must purchase an additional MassCore D-USR in order to upgrade. (1x D-USR for the relevant Pyramix Pack, and 1x D-USR for MassCore = 2x different D-USR.)
Ovation 11 Owners - Valid ASM
On the release of Ovation 12, owners of an Ovation 11 license with a valid ASM will be entitled to a free upgrade to Ovation 12. The pack delivered will be matching their current pack:
11 ELEMENTS → 12 ELEMENTS
11 PRO → 12 PRO
11 PREMIUM → 12 PREMIUM
MassCore customers will of course also be entitled to a free MassCore upgrade.
Ovation 11 Owners - Expired ASM
On the release of Ovation 12, owners of an Ovation 11 license with an expired ASM can upgrade to Ovation 12 within their existing pack, by purchasing an USR (Upgrade and Support Renewal).
Owners of Ovation 11 with an expired ASM can continue running Ovation 11, but will need to purchase an USR if they wish to continue access technical support.
MassCore customers must purchase an additional MassCore USR in order to upgrade. (1x USR for the relevant Ovation Pack, and 1x USR for MassCore = 2 different USR)
Ovation 10/10.1 Owners - Expired ASM
On the release of Ovation 12, owners of an Ovation 14/ 14.1 license with an expired ASM can upgrade to Ovation 12 within their existing pack, by purchasing a D-USR (Double Upgrade and Support Renewal).
Owners of Ovation 10/ 10.1 with an expired ASM can continue running Ovation 10/ 10.1, but we won’t be able to support those versions anymore.
MassCore customers must purchase an additional MassCore D-USR in order to upgrade. (1x D-USR for the relevant Ovation Pack, and 1x D-USR for MassCore = 2x different D-USR.)