MTPortal

The MT Portal is a free application offers a convenient and easy way to keep your Merging devices up-to-date. MT Portal will alert you about the latest available versions and provide a one click download and update function.

Prerequisites & Installation 

• The MTPortal application is available as a separate installer, compatible with Windows 10 & 11 (both 64bit) or MacOS 13 (Ventura) or MacOS 14 (Sonoma)
  Please download from https://www.merging.com and install it.
• The MTPortal will work along one of the applications below
  • Merging MAD (2.4 and above)
  • VAD (3.4 and above)
  • MT Discovery (20.0 and above)
  • ANEMAN (1.7 and above)
• Please download from https://www.merging.com and install according to your needs.
• An active internet connection on the computer is required.

Procedure

• Make sure your Merging Technologies device(s) are connected to your computer gigabit network interface.
• Start the MT Discovery application.
  Your devices will be automatically detected, an orange dot shows that an update is available for your Merging device(s).
  
• The MAD (Windows) or VAD (Mac) panel can also be used to access MTPortal.
  Note: MAD and VAD panel will only display devices running in RAVENNA/AES67 mode.
  
  
  
  
• Right click on the device(s) to launch “Show Available Updates”.
  
  

Using MTPortal

The MTPortal window shows the update status of your devices.

Download & Update
The MT Portal will download the firmware and start the update.
When the update is finished, the application will automatically reboot the device.
Note: Related firmware components like Anubis Remote Control will also be downloaded and installed.

Download only
The MT Portal will download the firmware in your Downloads/MT folder (Windows) Application Support/MTPortal (Mac).
You may decide when you want to update your device, whether it is manually through the Maintenance pages (see the device User Manual for details), or by using the MT Portal.

Update
The MT Portal has detected that the latest firmware available has already been downloaded in your Downloads/MT folder (Windows) Application Support/MTPortal (Mac).
Update will start the firmware update.
When the update is finished, the MT Portal will automatically reboot the device.

Your_Device_Name is up to date
Your device is already running the latest firmware available (in the selected mode if applicable)

RAVENNA/AES67 - Dante tabs
For Merging devices that are Dante compatible, a RAVENNA AES67 and a Dante tab are available, allowing to update the device in the required mode.
A "Running" icon shows in which mode the device is currently running.

Note for Horus and Hapi 1st gen:
As the firmware update requires to reboot the device in Maintenance mode, the firmware update has to be performed manually (see the device User Manual for details).

Additional Tools

The Merging Portal can update itself, a restart of the application will be required after the update process.
Anubis Remote Controllers, Aneman and MTDiscovery tools can also be updated with MTPortal.

File Menu

Refresh
Refresh the Update status of the listed devices.

Resync with Server
Query the update server for new versions

Open Downloads directory
Opens the MTPortal download folder.
On Mac, you will be requested to allow the application to use Finder.

Troubleshooting

• Failed to contact Merging Technologies Server

  

  A connection cannot be established to the Merging Technologies server.

  Please verify your internet connection or retry later.

  Note: if a firmware is present in your Downloads/MT folder (Windows), you may update the device without an active internet connection

• Software/Firmware update has been disabled by your administrator

  

  The updater has been disabled, please contact your system administrator.

• No compatible software/hardware has been detected

  

  Please make sure that your Merging Technologies hardware is connected to the computer.

  Please also verify it is detected in MT Discovery, Aneman, MAD Panel or VAD Panel.

• Download Failed: HTTP response code said error
  
  Please verify your internet connection or retry later.
  
  

MacOS users - Important Note

• When updating MTDiscovery or Aneman, you may get a -1 error message in MT Portal.
  In such case, please uninstall the application manually, by dragging it on the bin and emptying it.
  You can then install the latest MTDiscovery and/or Aneman version.
  
• When updating Aneman, you may get an error message about skipped items.
  
  In such case, please uninstall the application manually, by dragging it on the bin and emptying it.
  You can then install the latest Aneman version.
  
  

Disable MT Portal

If for any reason you want to disable the MT Portal (including MTDiscovery - MAD - VAD notifications)

Windows : 
Please download the following file and unzip it in any convenient place.
MTPortalDisable-Windows.zip
Double click on the MTPortalDisable.reg file and restart the computer.
You may re-enable MT Portal by double clicking on the MTPortalEnable.reg file and restart the computer.

MacOs : 
Please download the following file and unzip it in any convenient place.
MTPortalDisable-Mac.zip
In Finder, browse to /Library/Application Support/MTPortal, copy the extracted MTPortal_Disable-Settings.ini file in this folder and restart the computer.
You may re-enable MT Portal by deleting the Settings.ini file in this folder and restart the computer.