Problem

When starting Horus ,Hapi or Anubis, it gets stuck on the "Loading config" step or crashes at the end of the boot.

Solution

The actual configuration might be corrupted or not compatible with the firmware if you did a firmware upgrade.
The configuration needs to be reset to Ex-factory.

HORUS - HAPI Ex-factory update reset

Shutdown your Horus / Hapi by pressing and holding the triangle power button.
Press the power button while also pressing and holding the small triangle button to start in Maintenance Mode.
Once the maintenance mode is ready, please update your device through your web browser with this special firmware :
For Horus
For Hapi
Note : the update with this special firmware will only take a few seconds.
Once done, reboot your device.

HAPI MKII Ex-factory update reset

Shutdown your Hapi by pressing and holding the triangle power button.
Press and hold the rotary controller on the front panel button, and press on the triangle button to start the unit in Maintenance Mode.
Once the maintenance mode is ready, please update your device through your web browser with this special firmware :
For Hapi MKII
Note : the update with this special firmware will only take a few seconds.
Once done, reboot your device.

Hapi - Try to empty the capacitors

Unplug the DC power cable at the back of the unit (yes disconnect all power cables)
Hold Press the Pyramid button for 2 sec, it could flash blue for an instant (as it empties the capacitors)
Reconnect the DC power cable

Try to power up the Unit.

ANUBIS Ex-factory update reset

As of Firmware 1.4.0

Run a Firmware version 1.4.0 and above
Shutdown the ANUBIS
Hold Press 2 buttons: The Anubis MUTE button and TALK Button Simultaneously
Power up the Anubis while holding those two buttons pressed until Anubis powers up completely

This will have reset the Anubis to Ex-Factory while keeping your Mission Presets or Snapshots

Legacy: With firmware 1.2.6 and prior

Open the Anubis Maintenance Page (Gooogle Chrome recommended)
Download and update the file below as if it was a firmware update.

Anubis factory Reset update:
https://betadownload.merging.com/ExternalLinks/Anubis/FactoryReset/ResetConfigToFactory.Anubis
Once updated, reboot Anubis

Let us know if it solves the problem

If you still can't start your Horus/Hapi, please contact support@merging.com