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HORUS - HAPI - Shutdown your Horus / Hapi by pressing and holding the triangle power button.
- Press the power button while also pressing and holding the small triangle button to start in Maintenance Mode.
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- Once the maintenance mode is ready, please update your device through your web browser with this special firmware :
For Horus For Hapi Note : the update with this special firmware will only take a few seconds. - Once done, reboot your device.
HAPI MKII - Shutdown your Hapi by pressing and holding the triangle power button.
- Press and hold the rotary controller on the front panel button, and press on the triangle button to start the unit in Maintenance Mode.
 - Once the maintenance mode is ready, please update your device through your web browser with this special firmware :
For Hapi MKII Note : the update with this special firmware will only take a few seconds. - Once done, reboot your device.
ANUBIS - Open the Anubis Maintenance Page (Gooogle Chrome recommended)
- Download and update the file below as if it was a firmware update.
Anubis factory Reset update: https://betadownload.merging.com/ExternalLinks/Anubis/FactoryReset/ResetConfigToFactory.Anubis
- Once updated, reboot Anubis
Let us know if it solves the problem
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If you still can't start your Horus/Hapi, please contact support@merging.com