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| Note |
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DO NOT TURN OFF THE COMPUTER OR THE DEVICE WHILE PERFORMING A FIRMWARE UPDATE. |
Prerequisites & Installation
The MTPortal is available in a separate installer, compatible with Windows 10 & 11 (both 64bit) or MacOS 15 (Sequoia)
Please download from https://www.merging.com and install it.
The MTDiscovery v ??????? application is also required to use the MTPortal (v15.0.10 or above required ???????????????????????)
Merging Audio Device driver (Windows - v2.4.0 or above) or Merging Virtual Audio Device driver (Mac - v3.4.0 or above) can also be used.
Procedure
Status
In the Network Discovery zone, an orange dot shows that an update is available for your Merging device(s).
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Open Downloads directory
Opens the MTPortal download folder.
Troubleshooting
- Failed to contact Merging Technologies Server
A connection cannot be established to the Merging Technologies server.
Please verify your internet connection or retry later.
Note: if a firmware is present in your Downloads/MT folder (Windows), you may update the device without an active internet connection - Software/Firmware update has been disabled by your administrator
The updater has been disabled, please contact your system administrator. - No compatible software/hardware has been detected
Please make sure that your Merging Technologies hardware is connected to the computer.
Please also verify it is detected in MT Discovery, Aneman, MAD Panel or VAD Panel. - Download Failed: HTTP response code said error
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