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- Make sure your Merging Technologies device(s) are connected to your computer gigabit network interface.
- Start the MT Discovery application.
Your devices will be automatically detected, an orange dot
shows that an update is available for your Merging device(s).
- The MAD (Windows) or VAD (Mac) panel can also be used to access MTPortal.
ADD MAD + VAD PICTURES - Right click on the device(s) to launch “Show Available Updates”.
Using MTPortal
The MTPortal window shows the update status of your devices.
RAVENNA/AES67 - Dante tabs
For Merging devices that are Dante compatible, a RAVENNA AES67 and a Dante tab are available, allowing to update the device in the required mode.
A "Running" icon shows in which mode the device is currently running.
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Open Downloads directory
Opens the MTPortal download folder.
On Mac, you will be requested to allow the application to use Finder.
Troubleshooting
- Failed to contact Merging Technologies Server
A connection cannot be established to the Merging Technologies server.
Please verify your internet connection or retry later.
Note: if a firmware is present in your Downloads/MT folder (Windows), you may update the device without an active internet connection - Software/Firmware update has been disabled by your administrator
The updater has been disabled, please contact your system administrator. - No compatible software/hardware has been detected
Please make sure that your Merging Technologies hardware is connected to the computer.
Please also verify it is detected in MT Discovery, Aneman, MAD Panel or VAD Panel. - Download Failed: HTTP response code said error
Please verify your internet connection or retry later.
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