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Open Downloads directory
Opens the MTPortal download folder.
On Mac, you will be requested to allow the application to use Finder.

Troubleshooting

• Failed to contact Merging Technologies Server

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  A connection cannot be established to the Merging Technologies server.

  Please verify your internet connection or retry later.

  Note: if a firmware is present in your Downloads/MT folder (Windows), you may update the device without an active internet connection

• Software/Firmware update has been disabled by your administrator

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  The updater has been disabled, please contact your system administrator.

• No compatible software/hardware has been detected

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  Please make sure that your Merging Technologies hardware is connected to the computer.

  Please also verify it is detected in MT Discovery, Aneman, MAD Panel or VAD Panel.

• Download Failed: HTTP response code said error
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  Please verify your internet connection or retry later.
  
  

MacOS users - Important Note

• When updating MTDiscovery or Aneman, you may get a -1 error message in MT Portal.
  In such case, please uninstall the application manually, by dragging it on the bin and emptying it.
  You can then install the latest MTDiscovery and/or Aneman version.
  
• When updating Aneman, you may get an error message about skipped items.
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  In such case, please uninstall the application manually, by dragging it on the bin and emptying it.
  You can then install the latest Aneman version.
  
  

Disable MT Portal

If for any reason you want to disable the MT Portal (including MTDiscovery - MAD - VAD notifications)

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