The MT Portal is a free application offers a convenient and easy way to keep your Merging devices up-to-date. MT Portal will alert you about the latest available versions and provide a one click download and update function.
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NEVER TURN OFF THE COMPUTER OR THE DEVICE WHILE PERFORMING A FIRMWARE UPDATE. |
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- The MTPortal application is available as a separate installer, compatible with Windows 10 & 11 (both 64bit) or MacOS 13 (Ventura) or MacOS 15 14 (SequoiaSonoma)
Please download from https://www.merging.com and install it. - The MTDiscovery application is also required to use the MTPortal (v15.0.10 or above required ???????????????????????)
Merging Audio Device driver (Windows - v2.4.0 or above) or Merging Virtual Audio Device driver (Mac - v3.4.0 or above) can also be used.MTPortal will work along one of the applications below- Merging MAD (2.4 and above)
- VAD (3.4 and above)
- MT Discovery (20.0 and above)
- ANEMAN (1.7 and above)
- Please download from https://www.merging.com and install according to your needs.
- An active internet connection on the computer is required.
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Download only
The MT Portal will download the firmware in your Downloads/MT folder (Windows)
MAC ?) Application Support/MTPortal (Mac).
You may decide when you want to update your device, whether it is manually through the Maintenance pages (see the device User Manual for details), or by using the MT Portal.
Update
The MT Portal has detected that the latest firmware available has already been downloaded in your Downloads/MT folder (Windows) Application Support/MTPortal (Mac).
Update will start the firmware update.
When the update is finished, the MT Portal will automatically reboot the device.
Your_Device_Name is up to date
Your device is already running the latest firmware available (in the selected mode if applicable)
RAVENNA/AES67 - Dante tabs
For Merging devices that are Dante compatible, a RAVENNA AES67 and a Dante tab are available, allowing to update the device in the required mode.
A "Running" icon shows in which mode the device is currently running.
Update AllThe MTPortal will download and install all the available updates, for firmware and software products.
Note that the updates will be processed one by one to avoid any issue.
Note for Horus and Hapi 1st gen:
As the firmware update requires to reboot the device in Maintenance mode, the firmware update has to be performed manually (see the device User Manual for details).
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Open Downloads directory
Opens the MTPortal download folder.
On Mac, you will be requested to allow the application to use Finder.
Troubleshooting
Failed to contact Merging Technologies Server
A connection cannot be established to the Merging Technologies server.
Please verify your internet connection or retry later.
Note: if a firmware is present in your Downloads/MT folder (Windows), you may update the device without an active internet connection
Software/Firmware update has been disabled by your administrator
The updater has been disabled, please contact your system administrator.
No compatible software/hardware has been detected
Please make sure that your Merging Technologies hardware is connected to the computer.
Please also verify it is detected in MT Discovery, Aneman, MAD Panel or VAD Panel.
Download Failed: HTTP response code said error
Please verify your internet connection or retry later.
MacOS users - Important Note
- When updating MTDiscovery or Aneman, you may get a -1 error message in MT Portal.
In such case, please uninstall the application manually, by dragging it on the bin and emptying it.
You can then install the latest MTDiscovery and/or Aneman version. - When updating Aneman, you may get an error message about skipped items.
In such case, please uninstall the application manually, by dragging it on the bin and emptying it.
You can then install the latest Aneman version.
Disable MT Portal
If for any reason you want to disable the MT Portal (including MTDiscovery - MAD - VAD notifications)
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