MTPortal

The MT Portal offers a convenient and easy way to keep your Merging devices up-to-date.

Installation and accessibility

Status

In the Network Discovery zone, an orange dot shows that an update is available for your Merging device(s).

Right click on the device and select Show Available Updates to open the MTPortal.

Note: An active internet connection on the computer is required.

MTPortal

The MTPortal window shows the update status of your devices.

Download & Update
The MT Portal will download the firmware and start the update.
When the update is finished, the application will automatically reboot the device.
Note: Related firmware components like Anubis Remote Control will also be downloaded and installed.

Download only
The MT Portal will download the firmware in your Downloads/MT folder (Windows)
MAC ?
You may decide when you want to update your device, whether it is manually through the Maintenance pages (see the device User Manual for details), or by using the MT Portal.
Update
The MT Portal has detected that the latest firmware available has already been downloaded in your Downloads/MT folder (Windows).
Update will start the firmware update.
When the update is finished, the MT Portal will automatically reboot the device.
Note: Related firmware components like Anubis Remote Control will also be installed.
An active internet connection on the computer is not required in such case.

Your_Device_Name is up to date
Your device is already running the latest firmware available.

Note for Horus and Hapi 1st gen:
As the firmware update requires to reboot the device in Maintenance mode, the firmware update has to be performed manually (see the device User Manual for details).

File Menu

Refresh
Refresh the Update status of the listed devices.

Resync with Server
Query the update server for new versions

Open Downloads directory
Opens the MTPortal download folder.

Troubleshooting

• Failed to contact Merging Technologies Server
  
  A connection cannot be established to the Merging Technologies server.
  Please verify your internet connection or retry later.
  Note: if a firmware is present in your Downloads/MT folder (Windows), you may update the device without an active internet connection
  
  
• Software/Firmware update has been disabled by your administrator
  
  The updater has been disabled, please contact your system administrator.
  
  
• No compatible software/hardware has been detected
  
  Please make sure that your Merging Technologies hardware is connected to the computer.
  Please also verify it is detected in MT Discovery, Aneman, MAD Panel or VAD Panel.
  
  
• Download Failed: HTTP response code said error
  

NOTE BLOCK UPDATE WIN + MAC

https://download.merging.com/beta/SupportTools/MTPortalDisable-Win.zip

https://download.merging.com/beta/SupportTools/MTPortalDisable-Mac.zip