How to provide a "Debug Report" file for Horus, Hapi, Hapi MkII & Anubis.

Owned by David Jacques
Last updated: Dec 23, 2021 by Ricardo
2 min read

MERGING+ANUBIS - HAPI - HORUS DEBUG REPORT PROCEDURE

  • 1. Make sure you have connected Anubis, Hapi or Horus from its Ethernet RAVENNA/AES67 port to your system network interface.
    Note: Follow the Interface User Manual guidelines if required
  • 2. Install ANEMAN* and launch it or launch the Merging MT Discovery
  • Download the Latest ANEMAN here https://www.merging.com/products/interfaces/downloads
    3. Select your MERGING+ANUBIS, HAPI or HORUS in the ANEMAN World view or Device view and perform a Mouse + Right click on the device icon.


ANEMAN


MT Discovery

The same can be done form the MT Discovery


  • 4. select the “Advanced ” entry



  • 5. This will open the Advanced Pages in your Browser
  • 6. Go to the Advanced Pages System Tab
  • 7. Select the Get Report button (as per image below)



  • 8. Save the DeviceName_report.bin file on your local disk
  • 9. Send your Debug Report to support@merging.com