No connection between MERGING+NADAC and the computer
- David Jacques
Problem
MERGING+NADAC and your computer do not seem to be connected.
Solution
- Make sure your MERGING+NADAC is connected to your computer, preferably directly on the computer onboard gigabit network adapter.
Nowadays computers are equipped with gigabit network adapters, but some network routers may still be equipped with 10/100 Mbps adapters.
That is the reason why the first test is to connect MERGING+NADAC directly on the computer. - The network cable must be CAT5E or CAT6. That information is usually written on the cable.
Please use the network cable that is included in MERGING+NADAC accessories box. - First connect the network cable between MERGING+NADAC and your computer, and only then start both devices.
On the computer & on MERGING+NADAC : the LED next to the network connector should be blinking.
(except for Apple Thunderbolt to LAN adapter, which has no built-in LED, only check MERGING+NADAC network connector)
If LEDs are not blinking, it means the physical connection is not working.
Use another network cable (CAT5E or CAT6)
If with another cable, the physical connection is still not working, please contact your Sales partner.
For this test, MERGING+NADAC should be the only network device plugged on your computer, to avoid IP addresses conflict.
- On MERGING+NADAC display, on the main page, long push the rotary button to access the menu.
Browse to Setup and push the rotary button.
Browse to Network and push the rotary button.
Make sure IP Settings is set to Auto
If you need to change from Manual to Auto, the MERGING+NADAC must be restarted to apply this modification. On a Windows 7 computer
Click on the network icon in right corner of Windows Taskbar
and select Open Network and Sharing Center
In Network and Sharing Center, click on Change adapter settings, on the left part of this page.
Now right click on your Network adapter and select Status : the speed indicated should be 1.0Gbps.
Now right click on your Network adapter and select Properties.
If you have several network adapters, make sure you select the one connected to MERGING+NADAC.
Make sure Internet Protocol Version 4 (TCP/IPv4) is ticked, select it and click on Properties.
In this Properties page, set it to "Obtain an IP address automatically" and "Obtain DNS Server address automatically".
Click on OK and Close to validate those settings.
Now you need to restart the computer for changes to apply.
On a Windows 8 or 8.1 computer
WINDOWS 8 / 8.1 IS NO LONGER SUPPORTED SINCE V11.0.2 3156Right click on the network icon in right corner of Windows Taskbar
and select Open Network and Sharing Center 
In Network and Sharing Center, click on Change adapter settings, on the left part of this page.
Now right click on your data / home Network adapter and select Status : the speed indicated should be 1.0Gbps.
Now right click on your Network adapter and select Properties.
If you have several network adapters, make sure you select the one connected to MERGING+NADAC.
Make sure Internet Protocol Version 4 (TCP/IPv4) is ticked, select it and click on Properties.
In this Properties page, set it to "Obtain an IP address automatically" and "Obtain DNS Server address automatically".
Click on OK and Close to validate those settings.
Now you need to restart the computer for changes to apply.
On a Windows 10 computer
Click on the network icon in right corner of Windows Taskbar
and click on Network settings
In Network and Sharing Center, make sure Ethernet is selected, and click on Change adapter options
Now right click on your data / home Network adapter and select Status : the speed indicated should be 1.0Gbps.
- On a MacOS computer,
Click on the Search icon on the top right corner of the screen, and search for "Network utility".
Click on it to launch it.
Select the network interface connected to NADAC, Link Speed should be 1 Gbit/s.
Click on the Apple icon
on the top left corner and select System Preferences, then Network.
On the left pane, select the network adapter that MERGING+NADAC is connected to.
Configure IPV4 should be set to "Using DHCP".
The Ethernet adapter status will show "Self-Assigned IP"
Now you need to restart the computer for changes to apply.
If your Network speed is not 1.0 Gbps (Windows) 1 Gbit/s (MacOs), you cannot use MERGING+NADAC in this configuration, as RAVENNA Network requires 1 Gbps.
You may add a dedicated Gigabit network card or a Gigabit network switch. See this page for Gigabit network switch configuration.Now start the MERGING+NADAC panel :
On your Mac, access the System Preferences by clicking on the Apple icon on the top left corner, and in Other open the MERGING+NADAC icon.
On your Windows, depending on the driver installed, open Windows Start Menu - All Programs > Merging Technologies > Merging Ravenna ASIO Driver > NADAC Panel (Win7 / Win10)
or Windows Start Menu - All Programs > Merging Technologies > Merging Audio Device Panel (Win10)
You should see the MERGING+NADAC in the RAVENNA Devices part:
Tip: If you hold the mouse cursor over the MERGING+NADAC device, you will get its name, its address and its state.
If MERGING+NADAC still does not show up in the NADAC panel:
Reboot both MERGING+NADAC and your computer.
Make sure you have no other network device plugged, remove all network cables except the one connected to MERGING+NADAC.- On a MacOS computer,
- Start the NADAC panel :
On your Mac, access the System Preferences by clicking on the Apple icon on the top left corner, and in Other open the MERGING+NADAC icon.
On your Windows, depending on the driver installed, open Windows Start Menu - All Programs > Merging Technologies > Merging Ravenna ASIO Driver > NADAC Panel (Win7 / Win10)
or Windows Start Menu - All Programs > Merging Technologies > Merging Audio Device Panel (Win10)
You should see the MERGING+NADAC in the RAVENNA Devices part:
- Double click on the MERGING+NADAC icon, your default web browser (Merging recommends Google Chrome) should open up on the MERGING+NADAC page.
If your browser shows a DNS error, that means that you have another network device that uses the same range of IP address.
Remove any other network device for this test and consult this page to determine if you need to change your IP addresses.
If you still can't get any audio connection between MERGING+NADAC and your computer, you may need to disable the firewall for the MERGING+NADAC connection.
MERGING+NADAC drivers have been designed to work with the Windows or MacOS built-in firewalls.
However, some antivirus may take control of the built-in firewalls, or use their own.
To disable the built-in firewall :Click on the network icon in right corner of Windows Taskbar
and select Open Network and Sharing Center
In Network and Sharing Center, click on Windows Firewall, on the bottom left part of this page.
In the Windows Firewall page, click on Turn Windows Firewall on or off in the left pane.
Under Public network location settings, select "Turn off Windows Firewall (not recommended)"
Leave the Windows Firewall active on the other network types.
Click on OK to apply the changes.Right click on the network icon in right corner of Windows Taskbar
and select Open Network and Sharing Center In Network and Sharing Center, click on Windows Firewall, on the bottom left part of this page.
In the Windows Firewall page, click on Turn Windows Firewall on or off in the left pane.
Under Public network location settings, select "Turn off Windows Firewall (not recommended)"
Leave the Windows Firewall active on the other network types.
Click on OK to apply the changes.Click on the network icon in right corner of Windows Taskbar
and click on Network settings
In Network and Sharing Center, make sure Ethernet is selected, and click on Windows Firewall
In the Windows Firewall page, click on Turn Windows Firewall on or off in the left pane.
Under Public network location settings, select "Turn off Windows Firewall (not recommended)"
Leave the Windows Firewall active on the other network types.
Click on OK to apply the changes.Click on the Apple icon
on the top left corner and select System Preferences, then Security & Privacy.
Select the Firewall tab.
If Turn Off firewall button is not accessible, please click on the lock to be able to use it (you will need to enter your password).
The Firewall state will then turn to Off.If disabling the firewall solved your issue, you may want to add Firewall exceptions for your MERGING+NADAC application, so you can have it enabled.
If you are using an additional antivirus or firewall, like Norton, McAfee, Avast,... please refer to its documentation and website to temporary disable it, or to allow the audio player software through such Firewall.
Please see this page for Firewall configuration.
If you use the Merging Audio Device driver, please open its panel
“ASIO clock missing; is there an audio device properly configured on the network”
No compatible RAVENNA/AES67 devices have been detected
- If this happens always after a cold boot of the computer (not after a restart), please make sure you have disabled the Windows "Fast Startup" feature.
In Windows search field, please type Power plan, and select Choose a Power plan.
In the Power options window
Click on "Choose what the power buttons do" on the left hand pane.
Click on "Change settings that are currently unavailable" and untick the "Turn on fast startup" option.
Click now on Save Changes.
- Make sure that on your NADAC device, the Source selected is your computer.
Now that MERGING+NADAC and your computer are correctly configured, please proceed to the Media Players configuration page, and choose your favorite Media Player !
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